Terms and Conditions

Registered office: 19 Killermont Street, Glasgow G2 3NX
Scottish Company No 27809
Scottish Charity No SC010702
VAT No 316344770

By using this website the User agrees to be bound by the “Terms & Conditions of Use”.

Privacy Policy

The RSNO’s privacy policy in relation to personal data can be viewed here.

Cookies

Each time you visit the RSNO website, we use cookies to collect certain types of information to track how you interact with us. Cookies allow our system to recognise your computer and enable us to see how you use our site. For example, we track the areas of our site that you visit, which pages you spend more time on, which sites you access our site from and which page you are on when you leave our site. This information enables us to improve our site and keep it updated with the content that meets the needs of users.

Website Compatibility

We support as many combinations of devices, platforms and operating systems as possible. Please be aware that older browser versions may not be optimised for viewing this website.

Disclaimer

The RSNO is committed to the highest standard and quality of information and every attempt has been made to present up-to-date, accurate information. However, the RSNO gives no warranty as to the accuracy of the information on this website and accepts no liability for any loss, damage or inconvenience caused as a result of reliance on such information. Although the RSNO takes all reasonable measures to ensure that the information provided to it from third parties is accurate and not defamatory or offensive it cannot control the content or take responsibility for pages maintained by external providers or linked pages.

Terms & Conditions of Use

General:

In accessing information from this website the User agrees to be bound by these Terms and Conditions of Use as set out below. This website contains proprietary notices and copyright information, the terms of which the User agrees to observe and follow.

Security:

The User assumes full responsibility for the protection of his computer system including computer hardware, software and stored data on his computer system including hardware, software and stored data of third parties who may access or be otherwise connected to the User’s computer system. The User will assume the responsibility of ensuring that programmes or other data downloaded or otherwise received from this website are free from viruses, worms, Trojan horses or other items of a destructive nature.

The RSNO will take reasonable steps to ensure that data transmitted electronically to the RSNO via the website or otherwise and stored by the RSNO is not accessed by unauthorised third parties in accordance with the requirements of the Data Protection Act 1998 and General Data Protection Regulations 2018. The User accepts the risk that data transmitted electronically to the RSNO via this website or otherwise may be intercepted before reaching the RSNO or accessed from the RSNO’s data storage by third parties not authorised by the RSNO and may be exploited unlawfully by such unauthorised third parties.

The RSNO makes no representations as to the security quality or propriety of any website which may be accessed through this website and accepts no liability for the content or for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased therefrom. Connected websites accessed through this website are independent websites over which the RSNO does not exercise any control, whether financial, editorial or of any other kind, and are not in any way endorsed by the RSNO.

Errors:

Information contained in this website may contain technical inaccuracies or typographical mistakes. Information may be changed or updated without notice and any queries relating to the information including queries as to its currency and accuracy should be addressed to the person or persons stipulated in the Specific Conditions on the appropriate pages relevant to the goods or services sought.

Warranty and Liability:

All information made available from within this website is provided “as is” for information purposes only and without warranty of any kind, either express or implied, including but not limited to any warranties as to non-infringement of rights, merchantability or fitness for a particular purpose.

Logos, Photographs and Images

Consent must be obtained from the Royal Scottish National Orchestra prior to any usage of the logos and images on this website, including use on printed materials and the internet. The photographs used on this website are the copyright of the photographer listed with the photograph. If you wish to reproduce any images on this website you must obtain permission from the RSNO or the relevant photographer.

Tickets

Seating plans and prices shown in our Season brochures apply to subscription/multibuy purchases only. Layouts and pricing may vary for single-ticket purchases and for non-Season/Classical concerts.

All discounts are subject to availability. The RSNO reserves the right to vary pricing at any time. All details are correct at time of publishing. The RSNO reserves the right to change performance details without prior notice and we will always endeavour to notify patrons whenever possible.

Ticket Purchases are subject to the RSNO’s Privacy Policy and we may use your details to send you further information about the RSNO and our activities.

If you would like to change your contact preferences, update your details or withdraw from our marketing lists please write to: The Database Manager, RSNO, 19 Killermont Street, Glasgow G2 3NX.

2022:23 Season Refund Policy

We regret no refunds can be made except in the following circumstance. During the 2022:23 Season, should you or anyone in your family or party display symptoms, test positive or be self-isolating due to COVID-19, the RSNO will refund the cost of your ticket. Please email tickets@rsno.org.uk within 24 hours of your concert to request your refund. Please note, we might ask you to provide us with evidence to support your request – for example your test and protect notification.

2023:24 Season Refund Policy

We regret no refunds can be made except to customers who purchase all 17 Classical concerts as noted below or if a concert has to be cancelled in its entirety and an alternative concert is not possible.

Customers who purchase 4+ concerts with our multibuy offer can exchange their tickets to another RSNO concert in the current Season, subject to availability. Tickets must be returned to the Box Office at least 24 hours before the concert. An administration charge of £1 per ticket will apply for all exchanges. Any surplus amount must be paid at the time of exchange. Customers who purchase all 17 Classical concerts, can receive a refund for a maximum of two concerts. Please note that the Box Office is unable to process ticket exchanges on performance evenings. Alternatively, you can donate the value of your ticket towards the RSNO’s Appeal. Please email marketing@rsno.org.uk to inform us of your kind donation at least 24 hours before the concert.

Discounts

Under 18s – children under the age of 18 (i.e. age 17 and under) go free to RSNO Season concerts when accompanied by a paying adult. Subject to availability.
Under 26s – young people under the age of 26 (i.e. age 25 and under) can purchase tickets for RSNO Season concerts for £6 in advance of the concert, or for £8 after 5pm on the day of the concert. Proof of age must be shown at time of purchase. Seating area restrictions may apply to some performances. Subject to availability.
Mature Students – students of any age in full-time education can purchase tickets for RSNO Season concerts for £6 in advance of the concert, or for £8 after 5pm on the day of the concert. A valid full-time student matriculation card must be shown at time of purchase. Seating area restrictions may apply to some performances. Subject to availability.
Unemployed – If you are of working age and in receipt of unemployment benefit, you can purchase tickets to RSNO Season concerts for £6 each. Seating area restrictions may apply to some performances. Subject to availability.
Disabled Patrons and their Carers – Patrons with disabilities and their carers are entitled to 50% off full price single tickets for RSNO Season concerts. Please purchase tickets in advance. Disabled concessions are not applicable to subscription prices.

Digital Suscriptions and Tickets

Please note, due to the ongoing uncertainty of the Coronavirus pandemic, the RSNO may have to change programmes and/or artists at short notice or delay a broadcast date. If a concert has to be cancelled in its entirety and an alternative concert is not possible, all ticket money will be refunded.

Perth Concert Series

By subscribing to the Perth Concert Series, your information and subscription details will be shared between Scottish Chamber Orchestra, Royal Scottish National Orchestra, BBC Scottish Symphony Orchestra and Horsecross Arts Ltd. We continuously review records of supporters to ensure your data is as accurate as possible by data screening and cleansing. We may consult alternative sources in order undertake these checks as well as use tools to monitor the effectiveness of our communications. There are some communications that we are required to send regardless of your contact preferences. These are essential communications which are deemed necessary to fulfil our contractual obligations to you. This includes Standing Order confirmations and advanced notices, thank you letters, renewal reminders, and querying returned mail or bounced Standing Order payments with you.

Cookies are small files that are temporarily stored on your computer or mobile phone. They allow websites to store such things as your preferences or remember your login details to make using the website easier.

How do we use cookies?

We only use cookies to record anonymous website analytics.

Anonymous analytics cookies

Every time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. These cookies can tell us whether or not you have visited the site before. Your browser will tell us if you have these cookies, and if you don’t, we generate new ones. This allows us to track how many individual unique users we have, and how often they visit the site.

How do I turn cookies off?

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. All modern browsers allow you to change your cookie settings. In order to understand these settings, the following links may be helpful.
Cookie settings in Internet Explorer
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Cookie settings in Safari web and iOS.

More information about cookies:

If you would like to find out more about cookies and their use on the internet, you may find the following link useful: All About Cookies